EasyReel Support

Last updated: May 22, 2026

Thank you for using EasyReel. This page explains how to get help with the app, account access, purchases, subscriptions, AI generation, and technical issues.

Contact Support

Support Email: postmaster@jslssz.com

We review support requests and reply as soon as possible.

What We Can Help With

Account sign-in, registration, or account deletion questions.
Subscription, credit, purchase, restore purchase, or entitlement issues.
AI script, image, video, template, or storyboard generation problems.
Upload, rendering, export, playback, or project access issues.
Privacy, safety, content moderation, reporting, or blocking questions.
Bug reports, crash reports, and other technical problems.

Information to Include

To help us investigate your issue faster, please include the following details when contacting support:

Your device model.
Your iOS version.
Your EasyReel app version.
The email address or login method used for your EasyReel account.
A brief description of the issue and the steps that led to it.
Screenshots or screen recordings, if available.

Purchase and Subscription Issues

If your request is about a purchase, subscription, or credits, please include the approximate purchase time, the product you purchased, and whether the purchase was made with the same Apple ID currently signed in on your device.

Please do not send your Apple ID password, payment card number, verification codes, or other sensitive payment credentials. Payments and refunds are handled by Apple through the App Store.

Privacy and Safety